Introduction

BlackRabbit Studio ("Company," "we," "us," or "our"), owned and operated by Dyron Moore, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website blackrabbitxstudios.com, use our Client Portal, or engage our web design and development services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our Services.

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Create an account: Name, email address, password, company name.
• Complete onboarding: Business type, industry, project requirements, budget range, timeline preferences, desired features.
• Submit project details: Brand assets (logos, images, videos), social media links, business descriptions, content for your website.
• Make a payment: Payment information is processed securely through Stripe. We do not store your full credit card number, CVV, or expiration date on our servers. We may store your Stripe Customer ID for recurring billing.
• Contact us: Name, email address, message content.
• Refer a friend: Your name, email, and the referred person's name and email.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device information: Browser type, operating system, device type, screen resolution.
• Usage data: Pages visited, time spent on pages, referring URLs, click patterns.
• IP address: Used for security, analytics, and approximate geographic location.
• Cookies and similar technologies: See Section 7 below for details.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services.
• Process your transactions and manage your account.
• Design and develop your website according to your project specifications.
• Communicate with you about your project, account, or our Services, including sending project status updates, invoices, and support responses.
• Send you marketing communications (only with your consent; you can opt out at any time).
• Improve our website, Services, and user experience.
• Detect, prevent, and address technical issues, fraud, or security threats.
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We use trusted third-party services to help us operate our business:

Legal Requirements

We may disclose your information if required to do so by law, or in the good-faith belief that such action is necessary to: (a) comply with a legal obligation; (b) protect and defend our rights or property; (c) prevent or investigate possible wrongdoing; (d) protect the personal safety of users or the public; or (e) protect against legal liability.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure password hashing (bcrypt) for account credentials.
• PCI-compliant payment processing through Stripe (we never store full card details).
• Access controls limiting who can view personal data within our organization.
• Regular security reviews of our systems and practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Active accounts: For the duration of your account and any active project or subscription.
• Project files: For 12 months after project completion, unless otherwise agreed.
• Financial records: As required by tax and accounting regulations (typically 7 years).
• Communication records: For up to 3 years after last contact.

You may request deletion of your personal data at any time by contacting us (see Section 10). We will process your request within 30 days, subject to any legal obligations requiring us to retain certain information.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete personal data.
• Right to Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
• Right to Opt Out: Opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us directly.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies & Tracking Technologies

We use the following types of cookies and similar technologies:

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our website and Client Portal.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us (e.g., Facebook, Messenger, Stripe). We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policies of every site you visit.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we may have collected information from a child under 18, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: